moses choi

I had an issue with my Grado SR80 headphones and instead of trying to fix it myself, I decided to email Grado Labs first to see if they had any form of customer service. To my pleasant surprise, my email was addressed within a couple hours and after a couple emails back and forth, they said they would send me replacement part free of charge.

This is an example of how small businesses can go the extra mile to ensure satisfaction and continue to facilitate positive word of mouth recommendations. This is in stark contrast to many larger companies where your inquiries are typically lost in the abyss of their customer service teams.

Thank you Grado Labs and hope everyone has a Merry Christmas!